About Us:

Vaella Consulting Inc. is a leading company specializing in providing print solutions for funeral service professionals. We are committed to delivering customized funeral home stationery and related products, offering compassionate support to funeral homes across the region. We are seeking a motivated and detail-oriented Bilingual Customer Service/Accounting Clerk to join our dynamic team. This role is perfect for someone who thrives in a fast-paced environment and enjoys both customer service and accounting tasks.

Key Responsibilities:

• Customer Service:
  • Answer customer inquiries via phone and email in both French and English.
  • Provide excellent service by addressing customer concerns, resolving issues, and ensuring customer satisfaction.
  • Process orders, returns, and exchanges in a timely manner.
  • Maintain accurate records of customer interactions and transactions.
• Accounting Support:
  • Assist with accounts receivable and accounts payable processing and data entry.
  • Reconcile accounts and maintain filing systems for financial and customer records.
  • Assist with invoicing and billing inquiries.
  • Handle collections in a professional and timely manner.
• Inventory Management:
  • Assist with tracking and managing inventory levels.
  • Ensure that inventory records are up-to-date and accurate.
  • Coordinate with other departments to reorder supplies as needed.
• Problem Solving:
  • Identify and resolve customer issues or accounting discrepancies in an effective and timely manner.
  • Collaborate with team members to find solutions to challenges and improve processes.

Qualifications:

• Language Skills: Bilingual-French and English
• Experience:
  • Experience in customer service.
  • Experience in Accounting
  • Must have experience with QuickBooks Desktop/Online.
• Skills:
  • Strong communication and interpersonal skills.
  • Excellent problem-solving abilities.
  • Must be organized with the ability to manage multiple tasks efficiently.
  • Attention to detail and high level of accuracy.
  • Proficient in Microsoft Office Suite (Excel, Word, Outlook).

Benefits:

• Eligibility for Health benefits package
• Working Business Hours – Monday – Friday

How to Apply:

If you are passionate about customer service and accounting, and you meet the qualifications listed above, please submit your resume [email protected] Attn: Janice MacDonald – Operations Manager. We look forward to hearing from you!