Office Administrator for United Way/Centraide Stormont, Dundas & Glengarry
Reports to: Executive Director
Type: Casual (Part-time)
Position Overview
The Office Administrator reports directly to the Executive Director and is responsible for the day-to-day function of the office. In addition, the successful candidate will oversee the electrical rebate programs.
The candidate will have a high comfort level working with a variety of individuals, some of whom are experiencing a crisis situation. The candidate will assist these clients in completing their application to varying electrical support programs and may also refer them to other services and programs. This work does include collaborating with other service providers.
The successful candidate will have a high comfort level in calling and emailing a variety of interest holders including community partners, volunteers, clients, and donors.
This position also requires the candidate to assist in the maintenance of the donor database and support the yearly Campaign.
Essential Job Functions
 General Office Duties
• Respond to telephone, in-person, and electronic inquires, or forward these to the appropriate colleague
• Provide general information of the UWC SDG services and its member agencies to clients and the public
• Sort mail and deliveries
• Photocopy and collate documents for distribution, mailing and filing
• Sort and file documents according to established filing systems, locate and retrieve documents from files as requested
• Maintain and prepare reports
• Maintain inventory of office supplies, order supplies as required and arrange for servicing of office equipment
• Demonstrates a high level of professionalism in dealing with confidential and sensitive issues
• Assists with special projects including research or other tasks as assigned
• Prepare and mail all tax receipts as needed
• Performs other duties as assigned by Executive Director
 Low Income Assistance Program (Utility Programs)
• Meet with clients and process applications following the set guidelines of each program
• Interview/pre-screen/advise potential clients on next steps including referral to appropriate application agencies, timelines or, when necessary, refer to other relevant programs
• Request updated account information on new applications from utility contacts
• Follow up and supply utility partners with information as needed
• Maintain accurate and complete files on every application or referral
• Monitor disbursement of funds
• Work with the Data, Finance, and Compliance Coordinator to prepare and submit monthly and yearly financial and demographical statistics

Working Conditions
• IN-PERSON office environment – extended lengths of time sitting at a desk using a computer and phone
• Some travel required to attend special events and functions
• Overtime, weekends and evenings on some occasions
Technology & Equipment
• Windows-based programs such as Word, PowerPoint, Excel, Outlook, Adobe
• Database management
Hours of Work
• Regular schedule of 15 hours per week, preferably done over a 3–5-day period.
Flexibility of hours is important to this position throughout the year.
Compensation
• As a certified Ontario Living-Wage employer we pay a competitive wage
• Vacation Pay (4%) will be paid in lieu of vacation days
• Flexible schedule
Please submit resume, including cover letter by email: juliette@unitedwaysdg.com
Deadline: Wednesday September 11, 2024- 9:00am (EST)