Emblemtek Solutions Group Inc. in Vankleek Hill is hiring for a Bilingual Customer Service Representative (Inside Sales)

 Full Job Description

Located in Vankleek Hill (Ontario, CANADA), Emblemtek is a leading North American manufacturer, distributor, and service provider of a wide assortment of garment and textile embellishment, identification, and branding products. This spectrum includes embroidered and printed emblems; woven emblems and labels; leather and PVC patches; garment and textile transfers; and uniform identification labelling supplies.

Manufacturing in Canada since 1980, our teams work closely with business partners within the uniform rental laundry; commercial dry-clean laundry; textile and workwear manufacturing; retail career wear; imprinted sportswear; promotional marketing; and hospital and institutional laundry marketplaces. Emblemtek also works directly with select recreational and charitable organizations, including Scouts and Girl Guides. We provide our customers with a high level of dedicated, flexible service with extremely short lead times, and a history of measured performance and workmanship.

The Role:

We are looking for a dependable, detail-oriented, and proactive individual to fill the position of CUSTOMER SERVICE REPRESENTATIVE. The role is based within our Vankleek Hill, Ontario (CANADA) facility. The position requires an individual who can communicate fluently in both ENGLISH and FRENCH, work as part of a team in a fast-paced, environment, and can develop and maintain strong working relationships with customers and colleagues.

Role Responsibilities:

Some of the key duties and responsibilities of the role include:

• Understand the range of products, including specifications, formats, and limitations.
• Answer telephone calls and respond to customer emails and inquiries.
• Collaborate with customers within dedicated regions, or across all regions as part of the customer service team coverage framework.
• Provide customers with product literature, samples, forms, and marketing tools.
• Interpret customer requirements and provide product knowledge and guidance as required.
• Work with the Emblemtek graphics team to request approval artwork for customer projects.
• Prepare and send quotations to customers, along with supporting artwork and project documents.
• Follow-up with customers on projects and opportunities.
• Order entry processing, ensuring accuracy of details and pricing.
• Play an active role in the company’s customer relationship management (CRM) and customer experience management (CXM) programs.
• Initiate regular communications with customers to maintain relationship and satisfaction levels.
• Maintain and update CRM charts and tasks.
• Manage customer problems individually, and with the support of the Customer Service, Graphics, Production, and Management teams.
• Assist the Sales and Marketing teams with development projects.

Parameters:

• Permanent, full-time role.
• Onsite, office based.
• Working schedule is 8:00 a.m. to 5:00 p.m., with breaks, Monday to Friday.
• Statutory holidays.
• Paid over-time.

Benefits:

• Paid time off
• Vision care
• Dental care
• Life insurance
• Disability insurance
• Casual dress
• Extended health care
• Wellness program
• On-site parking

We offer competitive compensation and a group insurance benefits package.

Shift and Schedule:

• Monday to Friday

Location:

• 14 Terry Fox Dr, Vankleek Hill, ON